Deepjyoti water tank in sales X

Refund policy

At Sajilo Nirman, customer satisfaction is our priority. We understand that sometimes things don’t go as planned, and you may need to return a product or request a refund. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Eligibility for Refunds and Returns

 

1.1 Timeframe

  • Returns or refund requests must be initiated within [Insert Number] days of receiving your order.

1.2 Condition of Items

  • The item(s) must be unused, in their original packaging, and in the same condition as when delivered.
  • Items that are damaged due to misuse or mishandling are not eligible for a refund.

1.3 Non-Refundable Items
Certain items are non-refundable, including but not limited to:

  • Gift cards
  • Items marked as "Final Sale"
  • Customized or personalized products
  •  

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us
    • Email our customer support team at support@sajilonirman.com with your order details and the reason for return.
  2. Approval
    • Our team will review your request and provide return instructions if approved.
  3. Shipping
    • Ship the item(s) back to the address provided by our team. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items).

3. Refund Process

 

3.1 Refund Approval

  • Once we receive and inspect the returned item(s), we will notify you of the refund approval status.
  • If approved, the refund will be processed to your original payment method.
  •  

3.2 Refund Timeline

  • Refunds may take [Insert Number] business days to reflect in your account, depending on your payment provider.
  •  

4. Exchanges

We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us at support@sajilonirman.com within [Insert Number] days of receiving your order.

 

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank account again.
  • Then, contact your bank or credit card company, as processing times may vary.
  • If you’ve done all this and still haven’t received your refund, please contact us at support@sajilonirman.com.
  •  

6. Cancellations

Orders can be canceled before they are shipped. If you wish to cancel your order, contact us immediately at support@sajilonirman.com. Once an order is shipped, it cannot be canceled, and you will need to initiate a return instead.

 

7. Contact Us

For questions or concerns about these Refund Policy, please contact us:

  • Email:  info@sajilonirman.com
  • Phone: +977 9841994799
Top