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Cancellation policy

At sajilonirman, we strive to process orders quickly to ensure timely delivery. We understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the terms and conditions for canceling your order.

1. Order Cancellation Guidelines

1.1 Cancellation Before Shipment

  • Orders can be canceled before they are shipped.
  • To cancel an order, contact our customer support team as soon as possible via:
  • Email: info@sajilonirman.com
  • Phone: +977 9841994799
  • Once the order is canceled, you will receive a confirmation email, and a refund (if applicable) will be processed to your original payment method.

1.2 Cancellation After Shipment

  • If your order has already been shipped, cancellation is not possible.
  • In such cases, you may initiate a return once the product is delivered. Please refer to our Refund Policy for details on returns and refunds.

2. Refunds for Canceled Orders

2.1 Refund Timeline

  • Refunds for canceled orders will be processed within 2 business days of the cancellation confirmation.
  • The refund will be credited back to your original payment method.

2.2 Non-Refundable Charges

  • Shipping charges (if any) are non-refundable for cancellations made after the order is shipped.

3. Exceptions

  • Customized or Personalized Products
    • Orders for customized or personalized products cannot be canceled once the customization process has begun.
  • Promotional Items
    • Orders placed during sales or promotions may be subject to additional cancellation restrictions, which will be outlined during the promotion period.

4. How to Cancel Your Order

To cancel your order, provide the following details to our customer support team:

  • Order Number
  • Full Name
  • Reason for Cancellation

Our team will review your request and confirm the cancellation via email or phone.

5. Changes to This Policy

KartComfort reserves the right to update or modify this Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting.

6. Contact Us

If you have any questions about our Cancellation Policy, please feel free to reach out to us:

  • Email: info@sajilonirman.com
  • Phone: +977 9841994799
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